Sunnestremit Privacy Policy

Sunnestremit is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

What personal information do we collect?

The personal information we collect about you may be in physical and electronic form and will hold, use, and otherwise process this data in accordance with the Privacy Laws and as set out in this Policy.

The personal information we collect may include:

  1. Full Legal name
  2. Contact information such as postal address, email address and telephone number
  3. Demographic information such as date of birth, age, education, and gender
  4. Evidence of identity (for example, Passport copy, Driver’s License, Photo ID)
  5. Payment details and other financial data (for example, your bank or payment method provider’s name BSB & Account Number, Bank name and Poli ID)
  6. Information about your visit to our website.

We will not collect sensitive information about you without your consent unless an exception in the Act applies. These exceptions include if the collection is required or authorised by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct, and we take appropriate measures to protect the security of this information.

If possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to render our services to you.

How do we collect your personal information?

We collect your personal information directly from you when you:

  1. Talk to us or do business with us (phone, email, Live chat or WhatsApp)
  2. Enquire about, apply for, or use our services
  3. Visit our website or use our digital services
  4. Subscribe to our mailing list.

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources. We collect your personal information from these third parties for identity verification and for compliance purposes.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following:

  1. To provide you with remittance services as requested
  2. To comply with our legislative and regulatory requirements in any jurisdiction
  3. To improve the quality of the services we provide, for example, system enhancements
  4. For internal operations, including data analysis, testing, research, statistical and survey purposes
  5. For marketing and research purposes when you have subscribed
  6. To assist you where online applications are not successful
  7. To prevent money laundering, fraud and any other illegal activity that may cause you, us or others harm including in relation to the services.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us

  1. Our financial service partners
  2. Our professional services advisors
  3. Our marketing providers.

Transfer of personal information overseas

As our business is cosmopolitan in nature, some of the service providers we disclose your personal information to may be based in or have servers located outside of Australia, including Nigeria and other countries.

Sunnestremit will take reasonable steps to ensure that data security and appropriate privacy practices are maintained where we disclose your personal information to third parties overseas. We will only disclose to overseas third parties if:

  1. We reasonably believe that:
    1. The information will be protected by safeguards comparable to Australia’s Privacy Laws or by ensuring the recipient is subject to laws of another jurisdiction that provide comparable protection to the Privacy Laws
    2. The law or binding scheme can be enforced; or
    3. The disclosure is required or authorised by an Australian law or court / tribunal order.
  2. We believe that disclosure is necessary to comply with legal requirements

What laws require or authorise us to collect personal data?

Sunnestremit is authorised to collect certain identification information about you by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 and Anti-Money Laundering and Counter-Terrorism Financing Rules Instrument 2007 (No 1).

How do we protect your personal information?

Sunnestremit have implemented appropriate technical and organisational security measures to protect your personal information. Although, the transmission of information via the internet (including by email) is not completely secure, will take reasonable steps to ensure that your personal information with us is kept confidential and secure, including:

  1. Having appropriate technological measures in place
  2. Having a robust physical security of our premises and databases / records
  3. Restricting access to only personnel who need that personal information to provide effective services to you.